{"title":"ITHive Support Options","description":"\u003cp\u003eChoose the ITHive Solutions support package or add-on that fits your situation. Start with a monthly support package, then add options like Green Machine or prepaid support credit where appropriate.\u003c\/p\u003e","products":[{"product_id":"ithive-cloud-labour","title":"ITHive Prepared Support","description":"\u003c!-- Palette:\nithiveGreenDark: #5AAE33;\nithiveGreen:      #7CC84A;\nithiveGreenLight: #CDEFB0;\nbandBg:           #F5FBF7; --\u003e\n\u003cdiv style=\"background: #F5FBF7; border: 1px solid #CDEFB0; border-radius: 12px; padding: 16px 18px; margin: 0 0 14px 0;\"\u003e\n\u003ch3 style=\"margin: 0 0 6px 0; color: #5aae33; font-size: 18px;\"\u003eWhat is ITHIVE Prepared Support?\u003c\/h3\u003e\n\u003cp style=\"margin: 0; color: #223;\"\u003eITHIVE Prepared Support represents \u003cstrong\u003eprepaid setup and support time\u003c\/strong\u003e that is tied to each licence you purchase.  It ensures your environment is deployed correctly and gives you budget-friendly flexibility for ongoing support.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"background: #F5FBF7; border: 1px solid #CDEFB0; border-radius: 12px; padding: 16px 18px; margin: 0 0 14px 0;\"\u003e\n\u003ch3 style=\"margin: 0 0 6px 0; color: #5aae33; font-size: 18px;\"\u003eHow it works\u003c\/h3\u003e\n\u003cul style=\"margin: 0; padding-left: 18px; color: #223;\"\u003e\n\u003cli\u003eSelect how much support time to allocate \u003cstrong\u003eper licence\u003c\/strong\u003e: 15 minutes, 30 minutes, or 1 hour.\u003c\/li\u003e\n\u003cli\u003eThis time is prepaid and appears as credit on your ITHive account.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eUnused time is never lost — it converts into credit on your account, saving you money on regular labour and even more on emergency support.\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"background: #F5FBF7; border: 1px solid #CDEFB0; border-radius: 12px; padding: 16px 18px; margin: 0;\"\u003e\n\u003ch3 style=\"margin: 0 0 6px 0; color: #5aae33; font-size: 18px;\"\u003eWhy it matters\u003c\/h3\u003e\n\u003cul style=\"margin: 0; padding-left: 18px; color: #223;\"\u003e\n\u003cli\u003eEnsures proper setup and onboarding for every licence.\u003c\/li\u003e\n\u003cli\u003eTransparent and budget-friendly — you choose the time you need.\u003c\/li\u003e\n\u003cli\u003ePreparedness today reduces downtime tomorrow and maximises savings when urgent support is needed.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"ITHive Solutions","offers":[{"title":"15 Minutes – ITHive Prepared Support","offer_id":51100723937562,"sku":null,"price":12.25,"currency_code":"CAD","in_stock":true},{"title":"30 Minutes – ITHive Prepared Support","offer_id":51100723970330,"sku":null,"price":24.5,"currency_code":"CAD","in_stock":true},{"title":"60 Minutes – ITHive Prepared Support","offer_id":51100724003098,"sku":null,"price":49.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0957\/6874\/0122\/files\/ChatGPT_Image_Jul_9_2026_07_04_13_PM.png?v=1783638636"},{"product_id":"personal-essential-monthly-subscription","title":"Personal Essential","description":"\u003cp\u003ePersonal Essential is a monthly managed support package for one primary personal computer and one smartphone.  It is designed for home users who want practical technology help, protection, monitoring, backup, and a dedicated support relationship without waiting for something to break.\u003c\/p\u003e\n\u003cp\u003eThis package helps keep your everyday technology protected, monitored, backed up, and easier to support when you need help.\u003c\/p\u003e\n\u003ch2\u003eWhat’s included\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eManaged support for one primary personal computer\u003c\/li\u003e\n\u003cli\u003eSmartphone support\u003c\/li\u003e\n\u003cli\u003eSecurity protection\u003c\/li\u003e\n\u003cli\u003eManaged backup\u003c\/li\u003e\n\u003cli\u003eDevice monitoring\u003c\/li\u003e\n\u003cli\u003eBasic health checks\u003c\/li\u003e\n\u003cli\u003ePlain-language guidance for everyday technology questions\u003c\/li\u003e\n\u003cli\u003eDedicated support relationship\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eLabour note\u003c\/h2\u003e\n\u003cp\u003eHands-on labour, troubleshooting, repairs, setup work, and remote or onsite service are billed separately at current ITHive Solutions rates unless otherwise agreed in advance.\u003c\/p\u003e\n\u003cp\u003eOptional prepaid support credit is available separately.  A $49 prepaid support credit provides up to $75 of ITHive Solutions labour value.  It can be applied toward eligible hands-on support when you need help and may reduce the cost of remote or onsite service.\u003c\/p\u003e\n\u003cp\u003ePrepaid support credit is optional and is not included in the monthly package price.  Hardware, software, subscriptions, travel, shipping, and third-party costs are separate unless otherwise agreed.\u003c\/p\u003e\n\u003ch2\u003eBest for\u003c\/h2\u003e\n\u003cp\u003eHome users who want predictable monthly protection, monitoring, backup, and support access for their main computer and smartphone.\u003c\/p\u003e\n\u003ch2\u003eImportant\u003c\/h2\u003e\n\u003cp\u003ePersonal Essential requires onboarding approval by ITHive Solutions.  Some devices, software, backup needs, or unusual support requirements may require a different package or additional service.\u003c\/p\u003e\n\u003cp\u003eThis is a monthly service package, not a one-time repair.\u003c\/p\u003e","brand":"ITHive Solutions","offers":[{"title":"Default Title","offer_id":52377864110362,"sku":null,"price":75.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0957\/6874\/0122\/files\/ChatGPTImageJul9_2026_02_25_09PM.png?v=1783621596"},{"product_id":"senior-support-safety-monthly-subscription","title":"Senior Support \u0026 Safety","description":"\u003cp\u003eSenior Support \u0026amp; Safety is a monthly managed support package for seniors who want practical technology help, protection, monitoring, backup, and a dedicated support relationship without having to figure everything out alone.\u003c\/p\u003e\n\u003cp\u003eThis package helps keep everyday technology safer, easier to use, and easier to support when help is needed.\u003c\/p\u003e\n\u003cp\u003eWhat’s included\u003c\/p\u003e\n\u003cp\u003e- Managed support for up to two personal computers or workstations\u003cbr\u003e- Smartphone support for one smartphone\u003cbr\u003e- Security protection\u003cbr\u003e- Managed backup\u003cbr\u003e- Device monitoring\u003cbr\u003e- Basic health checks\u003cbr\u003e- Plain-language guidance and patient support\u003cbr\u003e- Dedicated support relationship\u003cbr\u003e- Coordination with one approved family member, caregiver, or trusted contact when needed\u003c\/p\u003e\n\u003cp\u003eLabour note\u003c\/p\u003e\n\u003cp\u003eHands-on labour, troubleshooting, repairs, setup work, and remote or onsite service are billed separately at current ITHive Solutions rates unless otherwise agreed in advance.\u003c\/p\u003e\n\u003cp\u003eOptional prepaid support credit is available separately.  For $49, you can purchase a prepaid support credit worth up to $75 toward eligible ITHive Solutions labour.  This can help reduce the cost of remote or onsite service when you need hands-on help.\u003c\/p\u003e\n\u003cp\u003ePrepaid support credit is optional and is not included in the monthly package price.  Hardware, software, subscriptions, travel, shipping, and third-party costs are separate unless otherwise agreed.\u003c\/p\u003e\n\u003cp\u003eBest for\u003c\/p\u003e\n\u003cp\u003eSeniors who want predictable monthly protection, monitoring, backup, and supportive technology help for their main devices, with the option to involve a trusted family member, caregiver, or helper.\u003c\/p\u003e\n\u003cp\u003eImportant\u003c\/p\u003e\n\u003cp\u003eSenior Support \u0026amp; Safety requires onboarding approval by ITHive Solutions.  Some devices, software, backup needs, accessibility needs, or unusual support requirements may require a different package or additional service.\u003c\/p\u003e\n\u003cp\u003eThis is a monthly service package, not a one-time repair.\u003c\/p\u003e","brand":"ITHive Solutions","offers":[{"title":"Default Title","offer_id":52377877709082,"sku":null,"price":100.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0957\/6874\/0122\/files\/ChatGPTImageJul9_2026_02_50_21PM.png?v=1783623051"},{"product_id":"business-essential","title":"Business Essential","description":"\u003cp\u003eBusiness Essential is a monthly managed support package for small businesses that want practical protection, monitoring, and backup, plus a dedicated support relationship with someone familiar with their business environment.\u003c\/p\u003e\n\u003cp\u003eThis package helps keep business technology protected, monitored, backed up, and easier to support before small issues become costly disruptions.\u003c\/p\u003e\n\u003cp\u003eWhat’s included\u003c\/p\u003e\n\u003cp\u003e- Managed support for one primary business computer\u003cbr\u003e- Smartphone support\u003cbr\u003e- Business-grade security protection\u003cbr\u003e- Business-grade managed backup\u003cbr\u003e- Device monitoring\u003cbr\u003e- Basic health checks\u003cbr\u003e- Plain-language technology guidance\u003cbr\u003e- Dedicated support relationship\u003c\/p\u003e\n\u003cp\u003eLabour note\u003c\/p\u003e\n\u003cp\u003eHands-on labour, troubleshooting, repairs, setup work, and remote or onsite service are billed separately at the current ITHive Solutions rates unless otherwise agreed in advance.\u003c\/p\u003e\n\u003cp\u003eOptional prepaid support credit is available separately.  For $49, you can purchase a prepaid support credit worth up to $75 toward eligible ITHive Solutions labour.  This can help reduce the cost of remote or onsite service when you need hands-on help.\u003c\/p\u003e\n\u003cp\u003ePrepaid support credit is optional and is not included in the monthly package price.  Hardware, software, subscriptions, travel, shipping, and third-party costs are separate unless otherwise agreed.\u003c\/p\u003e\n\u003cp\u003eBest for\u003c\/p\u003e\n\u003cp\u003eSmall businesses that want predictable monthly protection, monitoring, backup, and support access for their main business computer and smartphone.\u003c\/p\u003e\n\u003cp\u003eImportant\u003c\/p\u003e\n\u003cp\u003eBusiness Essential requires onboarding approval by ITHive Solutions.  Some devices, software, backup needs, compliance needs, business systems, or unusual support requirements may require a different package or additional service.\u003c\/p\u003e\n\u003cp\u003eThis is a monthly service package, not a one-time repair.\u003c\/p\u003e","brand":"ITHive Solutions","offers":[{"title":"Default Title","offer_id":52377878462746,"sku":null,"price":150.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0957\/6874\/0122\/files\/ChatGPTImageJul9_2026_02_53_28PM.png?v=1783623231"},{"product_id":"green-machine-computer-add-on-initial-3-month-term","title":"Green Machine Computer Add-On — Initial 3-Month Term","description":"\u003cp\u003eGreen Machine is a managed refurbished computer available as a monthly add-on to an active ITHive Solutions package. For $75\/month, you receive a professionally managed computer that is monitored, supported, maintained, and easier to replace than a traditional computer purchase.\u003c\/p\u003e\u003cp\u003eThis option is designed for people who want a predictable monthly computer option without a large upfront hardware purchase.\u003c\/p\u003e\u003ch2\u003ePurchase Terms\u003c\/h2\u003e\u003cp\u003e\u003cstrong\u003eInitial purchase requirement:\u003c\/strong\u003e Green Machine requires the first 3 months paid in advance at checkout ($225.00 CAD). This covers your first 3 months of service.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eOngoing monthly rate:\u003c\/strong\u003e After the initial 3-month period, Green Machine continues as a monthly add-on at $75\/month, as long as your required active ITHive Solutions package remains active.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eShipping:\u003c\/strong\u003e Shipping costs are separate and are added at checkout. Green Machine is a physical product and will be shipped to you.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eAvailability:\u003c\/strong\u003e Systems may be sourced as needed. Placing an order confirms your intent to subscribe and allows us to source and prepare your system. We will contact you to confirm details before shipping.\u003c\/p\u003e\u003ch2\u003eWhat's Included\u003c\/h2\u003e\u003cp\u003e- A professionally prepared, managed, and refurbished computer\u003cbr\u003e- Ongoing monitoring and support for the Green Machine computer\u003cbr\u003e- Easier replacement path than a traditional computer purchase\u003cbr\u003e- Predictable monthly cost\u003cbr\u003e- Eco-friendly alternative to unnecessary replacement\u003cbr\u003e- Dedicated support relationship through your active ITHive Solutions package\u003c\/p\u003e\u003ch2\u003eImportant Notes\u003c\/h2\u003e\u003cp\u003e- Green Machine is $75\/month\u003cbr\u003e- The first purchase requires 3 months paid in advance\u003cbr\u003e- Shipping is separate and added at checkout\u003cbr\u003e- Requires an active ITHive Solutions package\u003cbr\u003e- Computer only — monitor, keyboard, mouse, accessories, software, subscriptions, travel, shipping, and third-party costs are separate unless otherwise agreed\u003cbr\u003e- Hardware model, size, brand, specifications, and appearance may vary\u003cbr\u003e- Systems may be sourced as needed\u003c\/p\u003e\u003ch2\u003eLabour Note\u003c\/h2\u003e\u003cp\u003eGreen Machine includes preparation, monitoring, and routine management of the Green Machine computer. Hands-on labour, troubleshooting, setup work beyond the included managed computer, remote or onsite service, and work on other devices are billed separately at current ITHive Solutions rates unless otherwise agreed in advance.\u003c\/p\u003e\u003cp\u003eOptional prepaid support credit is available separately. For $49, you can purchase a prepaid support credit worth up to $75 toward eligible ITHive Solutions labour. This can help reduce the cost of remote or onsite service when you need hands-on help.\u003c\/p\u003e\u003cp\u003ePrepaid support credit is optional and is not included in the Green Machine monthly add-on price.\u003c\/p\u003e\u003ch2\u003eBest For\u003c\/h2\u003e\u003cp\u003eClients who want a managed computer with predictable monthly cost and ongoing support, without the high upfront cost of buying a replacement computer outright.\u003c\/p\u003e\u003ch2\u003eRequirements\u003c\/h2\u003e\u003cp\u003eGreen Machine requires an active ITHive Solutions package and onboarding approval. This is a monthly service add-on, not a one-time hardware purchase.\u003c\/p\u003e","brand":"ITHive Solutions","offers":[{"title":"Default Title","offer_id":52463643984154,"sku":null,"price":225.0,"currency_code":"CAD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0957\/6874\/0122\/files\/ChatGPTImageJul9_2026_02_56_32PM.png?v=1783623408"}],"url":"https:\/\/www.ithive.ca\/collections\/ithive-support-options.oembed","provider":"ITHive Solutions","version":"1.0","type":"link"}