{"title":"Personal Packages","description":"\u003cp\u003eManaged technology support packages for home users, seniors, and personal workstations.\u003c\/p\u003e","products":[{"product_id":"personal-essential-monthly-subscription","title":"Personal Essential","description":"\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003ePersonal Essential is a monthly managed support package for home users who want practical technology help, protection, and backup without waiting for everything to break.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eThis package is designed for one primary personal computer and includes managed remote support, device monitoring, endpoint protection, backup, and basic technology guidance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eWhat’s included:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eManaged support for one primary personal computer\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eRemote access support when help is needed\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eDevice monitoring and basic health checks\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eEndpoint protection\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eManaged backup protection\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003ePlain-language guidance for everyday technology questions\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e1 hour of included remote support each month\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eSupport time:\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ePersonal Essential includes 1 hour of remote support per month. Unused included support time carries forward while the package remains active and can be used for future support. Additional time is billed only if the included and accumulated support time has been used, unless otherwise agreed in advance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eBest for:\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eHome users who want predictable monthly support, protection, and backup for their main computer.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eImportant:\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ePersonal Essential requires onboarding approval by ITHive Solutions. Some devices, software, backup needs, or unusual support requirements may require a different package or additional service.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis is a monthly service package, not a one-time repair.\u003c\/span\u003e\u003c\/p\u003e","brand":"ITHive Solutions","offers":[{"title":"Default Title","offer_id":52377864110362,"sku":null,"price":125.0,"currency_code":"CAD","in_stock":true}]},{"product_id":"senior-support-safety-monthly-subscription","title":"Senior Support \u0026 Safety","description":"\u003cp\u003eSenior Support \u0026amp; Safety is a monthly managed support package for older adults who need patient, practical technology help with their computer, smartphone, and everyday digital life.\u003c\/p\u003e\n\u003cp\u003eThis package includes support for the senior client, one primary smartphone, and one approved trusted contact such as a family member, caregiver, power of attorney, or appointed helper.\u003c\/p\u003e\n\u003cp\u003eWhat's included:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eManaged support for one primary personal computer\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eSupport for one primary smartphone\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eRemote access support when help is needed\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eDevice monitoring and basic health checks were supported\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eEndpoint protection\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eManaged backup protection\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eHelp with email, printing, video calls, passwords, apps, suspicious messages, and everyday technology questions\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eCoordination with one approved trusted contact\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e1 hour of included remote support each month\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eSupport time:\u003cbr\u003eSenior Support \u0026amp; Safety includes 1 hour of remote support per month. Unused included support time carries forward while the package remains active and can be used for future support. Additional time is billed only if the included and accumulated support time has been used, unless otherwise agreed in advance.\u003c\/p\u003e\n\u003cp\u003eTrusted contact:\u003cbr\u003eThe trusted contact helps with situations where ITHive Solutions should not act alone, such as account access, family decisions, financial matters, legal matters, medical matters, or personal decisions.\u003c\/p\u003e\n\u003cp\u003eImportant boundaries:\u003cbr\u003eITHive Solutions provides technology support, security guidance, backup support, and practical help with devices and accounts. ITHive Solutions does not make financial, legal, medical, or personal decisions on behalf of clients.\u003c\/p\u003e\n\u003cp\u003eBest for:\u003cbr\u003eSeniors who want ongoing technology help and families who want a safer, more organized support structure.\u003c\/p\u003e\n\u003cp\u003eImportant:\u003cbr\u003eSenior Support \u0026amp; Safety requires onboarding approval by ITHive Solutions. Some devices, account situations, backup needs, or unusual support requirements may require a different package or additional service.\u003c\/p\u003e\n\u003cp\u003eThis is a monthly service package, not a one-time repair.\u003c\/p\u003e","brand":"ITHive Solutions","offers":[{"title":"Default Title","offer_id":52377877709082,"sku":null,"price":150.0,"currency_code":"CAD","in_stock":true}]}],"url":"https:\/\/www.ithive.ca\/collections\/personal-packages.oembed","provider":"ITHive Solutions","version":"1.0","type":"link"}