ITHive Prepared Support

What is ITHIVE Prepared Support?

ITHIVE Prepared Support represents prepaid setup and support time that is tied to each licence you purchase.  It ensures your environment is deployed correctly and gives you budget-friendly flexibility for ongoing support.

How it works

• Select how much support time to allocate per licence: 15 minutes, 30 minutes, or 1 hour.
• This time is prepaid and appears as credit on your ITHive account.
• Unused time is never lost — it converts into credit on your account, saving you money on regular labour and even more on emergency support.

Why it matters

• Ensures proper setup and onboarding for every licence.
• Transparent and budget-friendly — you choose the time you need.
• Preparedness today reduces downtime tomorrow and maximises savings when urgent support is needed.