Business Essential

Business Essential is a monthly managed support package for small businesses that want practical protection, monitoring, and backup, plus a dedicated support relationship with someone familiar with their business environment.

This package helps keep business technology protected, monitored, backed up, and easier to support before small issues become costly disruptions.

What's included

- Managed support for one primary business computer
- Smartphone support
- Business-grade security protection
- Business-grade managed backup for up to 500 GB of protected data
- Device monitoring
- Basic health checks
- Plain-language technology guidance
- Dedicated support relationship

Labour note

Hands-on labour, troubleshooting, repairs, setup work, and remote or onsite service are billed separately at the current ITHive Solutions rates unless otherwise agreed in advance.

Optional prepaid support credit is available separately. For $49, you can purchase a prepaid support credit worth up to $75 toward eligible ITHive Solutions labour. This can help reduce the cost of remote or onsite service when you need hands-on help.

Prepaid support credit is optional and is not included in the monthly package price. Hardware, software, subscriptions, travel, shipping, and third-party costs are separate unless otherwise agreed.

Best for

Small businesses that want predictable monthly protection, monitoring, backup, and support access for their main business computer and smartphone.

Important

Business Essential requires onboarding approval by ITHive Solutions. Some devices, software, backup needs, compliance needs, business systems, or unusual support requirements may require a different package or additional service.

Backup needs are reviewed during onboarding. If more than 500 GB of protected data is required, additional backup storage can be added and may increase the monthly cost.

This is a monthly service package, not a one-time repair.